Free, Fast and Easy UK Returns
PLEASE NOTE DURING THE COVID-19 CRISIS WE ARE HAPPY TO BE MORE FLEXIBLE WITH THE RETURNS WINDOW AS WE KNOW THAT IT IS HARDER FOR YOU TO GET TO THE POST OFFICE DURING LOCKDOWN, AND WE ARE EXPERIENCING A SLOWER POSTAL SERVICE DURING THIS TIME TOO. PLEASE ALSO CONTACT US IF YOU WOULD LIKE MORE HELP OR ADVICE ON SIZING AND STYLES SO WE CAN HELP YOU TO MINIMISE YOUR NEED TO RETURN YOUR ORDER.
Coco Bay guarantees that if you are in any way dissatisfied with the Goods you have ordered, You can return them to us free of charge and we will give you a full refund of the price of the Goods * (not including the postage) provided that:
1. the Goods are returned to us "as new" i.e. unworn and unwashed with all labels, hygiene stickers and packaging intact, together with the 'Returns Form' within 14 days of receipt of the Goods by you; or
2. if the Goods are not returned to us within 14 days of you receiving them, you deliver to us a Certificate of Postage which confirms that you sent the Goods to us within this period.
To enable you to return Goods to us free of charge, we enclose a postage paid Returns Label with your order. This does not need to be taken to the Post Office to be posted but we recommend that you get a 'Certificate of Posting' free from the Post Office which will enable us to action your refund should the returned Goods be lost or delayed in the post.
Returns normally reach us within a few days at which point we will action the refund on receipt. However, sometimes returns take a little longer to get to us so please allow up to ten working days for your Goods to be returned to us by post.
If you have lost your returns form, you can still return your unwanted items free of charge by using the following address. Please make sure you enclose a note with your details and instructions for return.
Coco Bay Limited (Returns)
Please note that we do not offer our 'free returns' service outside the UK. However, we will refund the price of the Goods (not including the postage) under the same policy as is the UK.
International returns that incur a customs/clearance fee will be the responsibility of the customer and will be deducted from the refundable amount.