FREE Next Day Delivery
On all UK orders over £150
Same day dispatch before 2pm

 

FREE UK Returns/Exchanges

 

First Hand Sizing Advice
Individual fitting tips for all
our products

Returns / Exchanges

Free, Fast and Easy UK Returns

UK Addresses:


Coco Bay guarantees that if you are in any way dissatisfied with the Goods you have ordered, You can return them to us free of charge and we will exchange them or give you a full refund of the price of the Goods * (not including the postage) provided that:

1. the Goods are returned to us "as new" i.e. unworn and unwashed with all labels, hygiene stickers and packaging intact, together with the 'Returns Form' within 14 days of receipt of the Goods by you; or
2. if the Goods are not returned to us within 14 days of you receiving them, you deliver to us a Certificate of Postage which confirms that you sent the Goods to us within this period.

To enable you to return Goods to us free of charge, we enclose a postage paid Returns Label with your order. This does not need to be taken to the Post Office to be posted but we recommend that you get a 'Certificate of Posting' free from the Post Office which will enable us to action your refund or replacement should the returns Goods be lost or delayed in the post.

Returns normally reach us within a few days at which point we will action the refund or exchange on receipt. However, sometimes returns take a little longer to get to us so please allow up to ten working days for your Goods to be returned to us by post. If you need your exchange quickly, please contact us.

If you have requested an exchange and there is a difference in price, you will be asked on the Returns Form to give permission for us to deduct the payment from the card that was used for your original order so that no new payments need to be made.

If you have lost your returns form, you can still return your unwanted items free of charge by using the following address. Please make sure you enclose a note with your details and instructions for return/exchange.

Coco Bay Limited (Returns)
FREEPOST RSKX-CGJL-SJUL
Beech Road
High Wycombe
HP11 1RY


Overseas Addresses:

Please note that we do not offer our 'free returns' service outside the UK. However, we will exchange and refund the price of the Goods (not including the postage) under the same policy as is the UK.

 

Customs/Clearance Fees:

International returns that incur a customs/clearance fee will be the responsibility of the customer and will be deducted from the refundable amount.

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Designer Bikinis, Swimsuits, Kaftans & Beachwear from Seafolly and our other favourite brands

Beachwear at it's Best

Bikinis, swimsuitsbeachwear and activewear from our favourite designer brands, including Seafolly, Banana Moon, WatercultMoontide and Body Glove. Our selection of only the very best in holiday clothing includes kaftans, cover-ups and beach and summer dressessarongs, beach shorts and trousers as well as pretty and practical playsuits, all perfect for your holiday. Complete your beachwear wardrobe with a pair of Havainas flip flops a Hipanema bracelet plus stylish sun hats and beach bags. We are also UK stockists for Seafolly Girl, which includes a fantastic selection of swimwear, beachwear & accessories for girls aged 6 to 16.

Shop for swimwear at Coco Bay

At Coco Bay we believe that wearing beautiful, well cut bikinis, swimsuits & tankinis  really does make a difference to how you feel on holiday. Our designer swimwear, beachwear and accessories collections have been carefully selected by our team of experts so that you can create a stylish beach wardrobe which will make you look and feel amazing. By buying beachwear from Coco Bay, you will take the hard work out of shopping for your holiday. Take advantage of our award winning customer service and contact us by email or phone for first-hand fitting and style advice so we can help you find the perfect choice for your shape.

UK Returns or exchanges are always free at Coco Bay, and being a Feefo Gold Trusted Merchant as well as a Google Certified shop you can shop with total confidence.

What Our Customers Say

" Original order lost in post new one send out without any fuss "

*****

Read more independent reviews from Feefo

" Service was quick and efficient. I had to return one item and the paperwork for that was included and very easy to do. Received my refund within days. I was very impressed and will certainly order from COCO Bay again. "

*****

Read more independent reviews from Feefo

" Great service ,good product, I had to exchange one of my items and they made it so simple and very prompt really happy "

*****

Read more independent reviews from Feefo

" Great quality products. I highly recommend Coco Bay. "

*****

Read more independent reviews from Feefo

" Great range of products and excellent service. Easy to send unwanted items back. "

*****

Read more independent reviews from Feefo

" Delivered quickly in time for my hols. "

*****

Read more independent reviews from Feefo

" Really easy to deal with, parcel arrived quicker than promised. Swimming costume was too small so I ordered the 14 and it arrived 2 days later. I processed the return after my holiday and the money was credited to my account within a week. Really tip top customer service. - well done! "

*****

Read more independent reviews from Feefo

" I love the costume. thank you, Great service and very efficient, "

*****

Read more independent reviews from Feefo

" as usual easy to order and excellent delivery and returns "

*****

Read more independent reviews from Feefo

" Great customer service. When I phoned with a query they were extremely polite and helpful. "

*****

Read more independent reviews from Feefo

" Very good and efficient "

*****

Read more independent reviews from Feefo

" Great customer service "

*****

Read more independent reviews from Feefo

" Ordered by phone and received parcel when promised . "

*****

Read more independent reviews from Feefo

" Very efficient service. Arrived very quickly and I needed an exchange which was done extremely promptly. Really pleased with service "

*****

Read more independent reviews from Feefo

" Excellent customer service and v quick at responding to an issue that arose. "

*****

Read more independent reviews from Feefo

" Ordered a Seafolly kaftan and it arrived the next working day, beautifully wrapped. Product is great quality and lovely for my beach holiday. "

*****

Read more independent reviews from Feefo

" Easy to use website and quick delivery "

*****

Read more independent reviews from Feefo

" Delivered next day. Excellent, quality bikini. "

*****

Read more independent reviews from Feefo