FREE Next Day Delivery
On all UK orders over £150
Same day dispatch before 2pm

 

FREE UK Returns/Exchanges

 

First Hand Sizing Advice
Individual fitting tips for all
our products

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Returns / Exchanges

Free, Fast and Easy UK Returns

UK Addresses:


Coco Bay guarantees that if you are in any way dissatisfied with the Goods you have ordered, You can return them to us free of charge and we will exchange them or give you a full refund of the price of the Goods * (not including the postage) provided that:

1. the Goods are returned to us "as new" i.e. unworn and unwashed with all labels, hygiene stickers and packaging intact, together with the 'Returns Form' within 14 days of receipt of the Goods by you; or
2. if the Goods are not returned to us within 14 days of you receiving them, you deliver to us a Certificate of Postage which confirms that you sent the Goods to us within this period.

To enable you to return Goods to us free of charge, we enclose a postage paid Returns Label with your order. This does not need to be taken to the Post Office to be posted but we recommend that you get a 'Certificate of Posting' free from the Post Office which will enable us to action your refund or replacement should the returns Goods be lost or delayed in the post.

Returns normally reach us within a few days at which point we will action the refund or exchange on receipt. However, sometimes returns take a little longer to get to us so please allow up to ten working days for your Goods to be returned to us by post. If you need your exchange quickly, please contact us.

If you have requested an exchange and there is a difference in price, you will be asked on the Returns Form to give permission for us to deduct the payment from the card that was used for your original order so that no new payments need to be made.

If you have lost your returns form, you can still return your unwanted items free of charge by using the following address. Please make sure you enclose a note with your details and instructions for return/exchange.

Coco Bay Limited (Returns)
FREEPOST RSKX-CGJL-SJUL
Beech Road
High Wycombe
HP11 1RY


Overseas Addresses:

Please note that we do not offer our 'free returns' service outside the UK. However, we will exchange and refund the price of the Goods (not including the postage) under the same policy as is the UK.

 

Customs/Clearance Fees:

International returns that incur a customs/clearance fee will be the responsibility of the customer and will be deducted from the refundable amount.

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Designer Bikinis, Swimsuits, Kaftans & Beachwear from Seafolly and our other favourite brands

Beachwear at it's Best

Bikinis, swimsuitsbeachwear and activewear from our favourite designer brands, including Seafolly, Banana Moon, WatercultMoontide and Body Glove. Our selection of only the very best in holiday clothing includes kaftans, cover-ups and beach and summer dressessarongs, beach shorts and trousers as well as pretty and practical playsuits, all perfect for your holiday. Complete your beachwear wardrobe with a pair of Havainas flip flops a Hipanema bracelet plus stylish sun hats and beach bags. We are also UK stockists for Seafolly Girl, which includes a fantastic selection of swimwear, beachwear & accessories for girls aged 6 to 16.

Shop for swimwear at Coco Bay

At Coco Bay we believe that wearing beautiful, well cut bikinis, swimsuits & tankinis  really does make a difference to how you feel on holiday. Our designer swimwear, beachwear and accessories collections have been carefully selected by our team of experts so that you can create a stylish beach wardrobe which will make you look and feel amazing. By buying beachwear from Coco Bay, you will take the hard work out of shopping for your holiday. Take advantage of our award winning customer service and contact us by email or phone for first-hand fitting and style advice so we can help you find the perfect choice for your shape.

UK Returns or exchanges are always free at Coco Bay, and being a Feefo Gold Trusted Merchant as well as a Google Certified shop you can shop with total confidence.

What Our Customers Say

" An excellent choice of premium brands for swimwear and accessories at great value with speedy and efficient service. Highly recommend. "

*****

Read more independent reviews on Feefo

" Fantastic ! It being swimwear I had to return several items on 2 occasions, but the returns were swiftly acknowledged and replacements quickly sent along with refunds to my credit card account. I simply cannot fault this service, if in doubt do not be, trust this company implicitly. "

*****

Read more independent reviews on Feefo

" Always, always buy my beachwear ( bikinis, kaftans etc) from Coco Bay. Great pieces, great prices and great to be able to try it all out in the privacy of my bedroom! Topped with ease of returns for anything that doesn't work out, what's not to love..?! "

*****

Read more independent reviews on Feefo

" As usual , excellent service and very quick turnaround when exchanging sizes.  "

*****

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" Easy to use website. Super quick delivery. Good quality products. Excellent as always. "

*****

Read more independent reviews on Feefo

" Excellent descriptions of everything and very easy no-nonsense returns policy. "

*****

Read more independent reviews on Feefo

" Very quick and efficient service. Unfortunately, I had to return the swimsuit I ordered as too big. Refunded with no problems. "

*****

Read more independent reviews on Feefo

" Easy to buy with accurate sizing information and easy to return if not correct fit . "

*****

Read more independent reviews on Feefo

" Quick easy service. When i rang to find alternative sizes, was all sorted quickly and politely. "

*****

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" Service was first class. I’d highly recommend shopping with Coco Bay. "

*****

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" Spot on service: put order in and it arrived as and when stated. thank you. "

*****

Read more independent reviews on Feefo

" Easy to order, speedy delivery, very quick and easy to exchange one of my items for a smaller size. "

*****

Read more independent reviews on Feefo

" Excellent customer service. Easy and free returns. Highly recommend. "

*****

Read more independent reviews on Feefo

" Great service. Very efficient "

*****

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" Purchased my first sea folly bikini from Coco Bay 8 years ago and many others since then. I have never purchased from anywhere else since. They have never let me down! "

*****

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" I found the team very helpful with advice on sizing, and also with the return and exchange process. "

*****

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" Helpful friendly advice, fast and efficient service. "

*****

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" Excellent customer service, the bikini top I ordered was out of stock, received exceptional customer service in choosing an alternative. "

*****

Read more independent reviews on Feefo