FREE Next Day Delivery
On all UK orders over £150
Same day dispatch before 2pm

 

FREE UK Returns/Exchanges

 

First Hand Sizing Advice
Individual fitting tips for all
our products

Returns / Exchanges

Free, Fast and Easy UK Returns

UK Addresses:


Coco Bay guarantees that if you are in any way dissatisfied with the Goods you have ordered, You can return them to us free of charge and we will exchange them or give you a full refund of the price of the Goods * (not including the postage) provided that:

1. the Goods are returned to us "as new" i.e. unworn and unwashed with all labels, hygiene stickers and packaging intact, together with the 'Returns Form' within 14 days of receipt of the Goods by you; or
2. if the Goods are not returned to us within 14 days of you receiving them, you deliver to us a Certificate of Postage which confirms that you sent the Goods to us within this period.

To enable you to return Goods to us free of charge, we enclose a postage paid Returns Label with your order. This does not need to be taken to the Post Office to be posted but we recommend that you get a 'Certificate of Posting' free from the Post Office which will enable us to action your refund or replacement should the returns Goods be lost or delayed in the post.

Returns normally reach us within a few days at which point we will action the refund or exchange on receipt. However, sometimes returns take a little longer to get to us so please allow up to ten working days for your Goods to be returned to us by post. If you need your exchange quickly, please contact us.

If you have requested an exchange and there is a difference in price, you will be asked on the Returns Form to give permission for us to deduct the payment from the card that was used for your original order so that no new payments need to be made.

If you have lost your returns form, you can still return your unwanted items free of charge by using the following address. Please make sure you enclose a note with your details and instructions for return/exchange.

Coco Bay Limited (Returns)
FREEPOST RSKX-CGJL-SJUL
Beech Road
High Wycombe
HP11 1RY


Overseas Addresses:

Please note that we do not offer our 'free returns' service outside the UK. However, we will exchange and refund the price of the Goods (not including the postage) under the same policy as is the UK.

 

Customs/Clearance Fees:

International returns that incur a customs/clearance fee will be the responsibility of the customer and will be deducted from the refundable amount.

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Designer Bikinis, Swimsuits, Kaftans & Beachwear from Seafolly and our other favourite brands

Beachwear at it's Best

Bikinis, swimsuitsbeachwear and activewear from our favourite designer brands, including Seafolly, Banana Moon, WatercultMoontide and Body Glove. Our selection of only the very best in holiday clothing includes kaftans, cover-ups and beach and summer dressessarongs, beach shorts and trousers as well as pretty and practical playsuits, all perfect for your holiday. Complete your beachwear wardrobe with a pair of Havainas flip flops a Hipanema bracelet plus stylish sun hats and beach bags. We are also UK stockists for Seafolly Girl, which includes a fantastic selection of swimwear, beachwear & accessories for girls aged 6 to 16.

Shop for swimwear at Coco Bay

At Coco Bay we believe that wearing beautiful, well cut bikinis, swimsuits & tankinis  really does make a difference to how you feel on holiday. Our designer swimwear, beachwear and accessories collections have been carefully selected by our team of experts so that you can create a stylish beach wardrobe which will make you look and feel amazing. By buying beachwear from Coco Bay, you will take the hard work out of shopping for your holiday. Take advantage of our award winning customer service and contact us by email or phone for first-hand fitting and style advice so we can help you find the perfect choice for your shape.

UK Returns or exchanges are always free at Coco Bay, and being a Feefo Gold Trusted Merchant as well as a Google Certified shop you can shop with total confidence.

What Our Customers Say

" Great service with quality products as usual! Very pleased with purchase! "

*****

Read more independent reviews from Feefo

" The products rarely disappoint and if there is a reason to return an item, it is without quibble or bother. Advice on sizing is accurate and if you are doubtful about something, customer service is really helpful. The clothes are as good as they look! "

*****

Read more independent reviews from Feefo

" They are so helpful on the phone ,and patient while I found a style that was right for me,then I bought both colours,Thank you "

*****

Read more independent reviews from Feefo

" Arrived promptly, well packed and exactly as shown and described on the website. Very happy with the purchase and customer service. "

*****

Read more independent reviews from Feefo

" Love the products. Could go with a bit of incentive discount to buy more as I’ve been able to get some items elsewhere cheaper. But on the whole very good. "

*****

Read more independent reviews from Feefo

" all perfect, would buy again "

*****

Read more independent reviews from Feefo

" Have bought many bikinis swimsuits from Coco Bay in the last few years. Service is always excellent and returns processed promptly. Good quality swimwear and easy to contact for advice. Would highly recommend. "

*****

Read more independent reviews from Feefo

" Beautiful swimwear, clothing and accessories. Excellent information provided to help you choose the correct size and fit. Prompt delivery. The whole shopping experience has a lovely luxury feeling to it. You really feel like you are buying yourself something very special. Coco Bay is my absolute favourite... "

*****

Read more independent reviews from Feefo

" Ordered a size smaller than usual on the advice of customer services and it fitted perfectly. Customer services are always helpful and polite. Well done! "

*****

Read more independent reviews from Feefo

" Very happy with my Cocobay order as usual. Always makes it more exciting going on holiday when you have some of their costumes and beachwear tucked in your suitcase! Prompt delivery too, would not hesitate to recommend to others. "

*****

Read more independent reviews from Feefo

" Excellent service. Prompt delivery and efficient refund "

*****

Read more independent reviews from Feefo

" Excellent service, arrived to time as stated "

*****

Read more independent reviews from Feefo

" Service was incredible and very personal as the staff member went out of their way to find a particular size to ensure that we were not disappointed. Very very happy. "

*****

Read more independent reviews from Feefo

" Quick delivery after a return "

*****

Read more independent reviews from Feefo

" Fantastic service from Cocobay as usual. Fast delivery, no quibble returns and exchanged an item straight away. "

*****

Read more independent reviews from Feefo

" Prompt swift delivery "

*****

Read more independent reviews from Feefo

" Very good quality clothing, delivered swiftly and efficiently. Can’t wait to wear my new dress on holiday! "

*****

Read more independent reviews from Feefo