FREE Next Day Delivery
On all UK orders over £150
Same day dispatch before 2pm

 

FREE UK Returns/Exchanges

 

First Hand Sizing Advice
Individual fitting tips for all
our products

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Returns / Exchanges

Free, Fast and Easy UK Returns

UK Addresses:


Coco Bay guarantees that if you are in any way dissatisfied with the Goods you have ordered, You can return them to us free of charge and we will exchange them or give you a full refund of the price of the Goods * (not including the postage) provided that:

1. the Goods are returned to us "as new" i.e. unworn and unwashed with all labels, hygiene stickers and packaging intact, together with the 'Returns Form' within 14 days of receipt of the Goods by you; or
2. if the Goods are not returned to us within 14 days of you receiving them, you deliver to us a Certificate of Postage which confirms that you sent the Goods to us within this period.

To enable you to return Goods to us free of charge, we enclose a postage paid Returns Label with your order. This does not need to be taken to the Post Office to be posted but we recommend that you get a 'Certificate of Posting' free from the Post Office which will enable us to action your refund or replacement should the returns Goods be lost or delayed in the post.

Returns normally reach us within a few days at which point we will action the refund or exchange on receipt. However, sometimes returns take a little longer to get to us so please allow up to ten working days for your Goods to be returned to us by post. If you need your exchange quickly, please contact us.

If you have requested an exchange and there is a difference in price, you will be asked on the Returns Form to give permission for us to deduct the payment from the card that was used for your original order so that no new payments need to be made.

If you have lost your returns form, you can still return your unwanted items free of charge by using the following address. Please make sure you enclose a note with your details and instructions for return/exchange.

Coco Bay Limited (Returns)
FREEPOST RSKX-CGJL-SJUL
Beech Road
High Wycombe
HP11 1RY


Overseas Addresses:

Please note that we do not offer our 'free returns' service outside the UK. However, we will exchange and refund the price of the Goods (not including the postage) under the same policy as is the UK.

 

Customs/Clearance Fees:

International returns that incur a customs/clearance fee will be the responsibility of the customer and will be deducted from the refundable amount.

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Designer Bikinis, Swimsuits, Kaftans & Beachwear from Seafolly and our other favourite brands

Beachwear at it's Best

Bikinis, swimsuitsbeachwear and activewear from our favourite designer brands, including Seafolly, Banana Moon, WatercultMoontide and Body Glove. Our selection of only the very best in holiday clothing includes kaftans, cover-ups and beach and summer dressessarongs, beach shorts and trousers as well as pretty and practical playsuits, all perfect for your holiday. Complete your beachwear wardrobe with a pair of Havainas flip flops a Hipanema bracelet plus stylish sun hats and beach bags. We are also UK stockists for Seafolly Girl, which includes a fantastic selection of swimwear, beachwear & accessories for girls aged 6 to 16.

Shop for swimwear at Coco Bay

At Coco Bay we believe that wearing beautiful, well cut bikinis, swimsuits & tankinis  really does make a difference to how you feel on holiday. Our designer swimwear, beachwear and accessories collections have been carefully selected by our team of experts so that you can create a stylish beach wardrobe which will make you look and feel amazing. By buying beachwear from Coco Bay, you will take the hard work out of shopping for your holiday. Take advantage of our award winning customer service and contact us by email or phone for first-hand fitting and style advice so we can help you find the perfect choice for your shape.

UK Returns or exchanges are always free at Coco Bay, and being a Feefo Gold Trusted Merchant as well as a Google Certified shop you can shop with total confidence.

What Our Customers Say

" Fantastic service - Parcel arrived next morning as promised - beautifully packaged - I put the dress on straight from the box & went out 😬 lovely quality & I received a lot of comments on how lovely the dress was.  "

*****

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" Great customer service, fast and easy returns "

*****

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" Absolutely everything "

*****

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" Lovely items and a very quick exchange for a different size. "

*****

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" Excellent service, I bought a dress it was a size too big rang them and they sorted out , very friendly and efficient. "

*****

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" ....I have been asked by many!!!! Fits perfect. I was wrong with the size and needed to change the number. Had few days left before I leave for holidays so contact them to be sure the swimwear will arrive on time. The lady on the phone was so professional sweet! Next day swimwear was out of my door. ... "

*****

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" Excellent service delivery and a return service far exceeds one of your competitors "

*****

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" always prompt delivery and always happy to accept returns with no problem "

*****

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" First class service from ordering, delivery and (if you have to return ) it’s so quick, would highly recommend. "

*****

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" Very prompt. I sent an item back for exchange. I phoned to say I was going on holiday in next 2 days. They found it and sent me replacement immediately. "

*****

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" Excellent service. The lady I spoke to on the phone was very helpful. "

*****

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" Quick delivery. Lovely dresses x "

*****

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" Great service as usual however disappointed when one item not available when I placed order then had to pay postage when came back in stock. "

*****

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" Five star service from Coco Bay - easy to use website, great guidance, quality products, swift service, great packaging and in one instance easy return . I will return! "

*****

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" The service was excellent. I had to return an item as it was faulty. I contacted the customer service team to let them know that I needed it for my holiday. They asked me the date and tracked the return so I got the replacement item in time. They really went above and beyond. On top of this all the... "

*****

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" I have bought a few items now and I have always been happy. Would love more sports choices, especially tops "

*****

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" It was nice shopping at Coco Bay. "

*****

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