FREE Next Day Delivery
On all UK orders over £150
Same day dispatch before 2pm

 

FREE UK Returns/Exchanges

 

First Hand Sizing Advice
Individual fitting tips for all
our products

Returns / Exchanges

Extended Christmas Returns:

For all orders placed on or before 24th December 2018 you have until 15th January 2019 to return anything to us.
Please contact enquiries@cocobay.co.uk with any queries.

Free, Fast and Easy UK Returns

UK Addresses:


Coco Bay guarantees that if you are in any way dissatisfied with the Goods you have ordered, You can return them to us free of charge and we will exchange them or give you a full refund of the price of the Goods * (not including the postage) provided that:

1. the Goods are returned to us "as new" i.e. unworn and unwashed with all labels, hygiene stickers and packaging intact, together with the 'Returns Form' within 14 days of receipt of the Goods by you; or
2. if the Goods are not returned to us within 14 days of you receiving them, you deliver to us a Certificate of Postage which confirms that you sent the Goods to us within this period.

To enable you to return Goods to us free of charge, we enclose a postage paid Returns Label with your order. This does not need to be taken to the Post Office to be posted but we recommend that you get a 'Certificate of Posting' free from the Post Office which will enable us to action your refund or replacement should the returns Goods be lost or delayed in the post.

Returns normally reach us within a few days at which point we will action the refund or exchange on receipt. However, sometimes returns take a little longer to get to us so please allow up to ten working days for your Goods to be returned to us by post. If you need your exchange quickly, please contact us.

If you have requested an exchange and there is a difference in price, you will be asked on the Returns Form to give permission for us to deduct the payment from the card that was used for your original order so that no new payments need to be made.

If you have lost your returns form, you can still return your unwanted items free of charge by using the following address. Please make sure you enclose a note with your details and instructions for return/exchange.

Coco Bay Limited (Returns)
FREEPOST RSKX-CGJL-SJUL
Beech Road
High Wycombe
HP11 1RY


Overseas Addresses:

Please note that we do not offer our 'free returns' service outside the UK. However, we will exchange and refund the price of the Goods (not including the postage) under the same policy as is the UK.

 

Customs/Clearance Fees:

International returns that incur a customs/clearance fee will be the responsibility of the customer and will be deducted from the refundable amount.

Sign up for exclusive news and offers from Coco Bay

Designer Bikinis, Swimsuits, Kaftans & Beachwear from Seafolly and our other favourite brands

Beachwear at it's Best

Bikinis, swimsuitsbeachwear and activewear from our favourite designer brands, including Seafolly, Banana Moon, WatercultMoontide and Body Glove. Our selection of only the very best in holiday clothing includes kaftans, cover-ups and beach and summer dressessarongs, beach shorts and trousers as well as pretty and practical playsuits, all perfect for your holiday. Complete your beachwear wardrobe with a pair of Havainas flip flops a Hipanema bracelet plus stylish sun hats and beach bags. We are also UK stockists for Seafolly Girl, which includes a fantastic selection of swimwear, beachwear & accessories for girls aged 6 to 16.

Shop for swimwear at Coco Bay

At Coco Bay we believe that wearing beautiful, well cut bikinis, swimsuits & tankinis  really does make a difference to how you feel on holiday. Our designer swimwear, beachwear and accessories collections have been carefully selected by our team of experts so that you can create a stylish beach wardrobe which will make you look and feel amazing. By buying beachwear from Coco Bay, you will take the hard work out of shopping for your holiday. Take advantage of our award winning customer service and contact us by email or phone for first-hand fitting and style advice so we can help you find the perfect choice for your shape.

UK Returns or exchanges are always free at Coco Bay, and being a Feefo Gold Trusted Merchant as well as a Google Certified shop you can shop with total confidence.

What Our Customers Say

" Fast delivery; very efficient processing of returns. Love the range of products and descriptions on website are accurate. "

*****

Read more independent reviews on Feefo

" Very quick service, and the pashmina I ordered matched my bag perfectly, the fabric is lovely on your skin, and doesn’t shed. I am really delighted and would definitely purchase from them again and recommend it to friends. "

*****

Read more independent reviews on Feefo

" Delighted with efficiency and follow up with Karen in customer services. "

*****

Read more independent reviews on Feefo

" Fast efficient service, returns are simple. Products of high quality "

*****

Read more independent reviews on Feefo

" I thought the service was excellent. The lady had superb patience to help me with attaining the correct size of hat. "

*****

Read more independent reviews on Feefo

" Quick efficient delivery and a good product for soaking your expensive swimwear in "

*****

Read more independent reviews on Feefo

" Arrived on time, product as expected, useful information online when buying as a gift. "

*****

Read more independent reviews on Feefo

" I am very pleased with my purchase and would have no hesitation in recommending you. "

*****

Read more independent reviews on Feefo

" As always a fast and efficient service "

*****

Read more independent reviews on Feefo

" I always buy my swimwear from Coco Bay as the service is excellent and if I have any problems with sizing they are always very helpful. Would defiantly recommend "

*****

Read more independent reviews on Feefo

" my individual concerns were dealt with by a competent member of the sales team , that i could address in person "

*****

Read more independent reviews on Feefo

" It was an easy site to use and there was no problems with delivery . I would recommend Coco Bay "

*****

Read more independent reviews on Feefo

" I called from Portugal and didn’t want to spend too long on the phone. Karen was fantastic. She was helpful and when she had to do some digging to find the right product, she offered to call me back to complete the purchase. "

*****

Read more independent reviews on Feefo

" Great products. Fast delivery and easy returns. "

*****

Read more independent reviews on Feefo

" Very helpful and honoured the free postage they offered with discount. "

*****

Read more independent reviews on Feefo