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GDPR - Our Privacy Policy has been updated here

Privacy Policy

Coco Bay is a Limited Company registered in the UK in 2003 (4635712). Registered Address: Hayles Bridge Offices, 228 Mulgrave Road, Cheam, Surrey, SM2 6JT.

At Coco Bay, we are always committed to ensuring that your privacy is protected. We have huge respect for the data we hold and meet with all the new GDPR requirements.
The data we ask for is only used for the purpose of fulfilling your order and to provide you with the best possible service. Where we have your specific consent (opt-in), we will also use your email address to send you offers and news via email. You can opt out of this at any time by calling us or logging into your account and changing your settings. More information can be found by visiting cocobay.co.uk/removeme


This policy aims to explain clearly how we collect, use, store and protect your personal information and how you can update and remove your details.


WHAT INFORMATION DO WE STORE AND HOW DO WE USE IT

When you  purchase  products  from  us we  need  to  know  some  basic  information  about you to fulfil your order. This includes (but may not be limited to) your name, address, e-mail, phone number and payment details. This information is provided by you during the secure and encrypted checkout process and will be securely stored (excluding payment details) so that we can process your order. Full payment details are not stored by Coco Bay. At the payment stage of your transaction you are re-directed to the secure payment portal, SagePay, via secure encrypted payment processing gateway We will never collect sensitive information about you without your explicit consent.

Apart from the reasons and our partners stated in this policy, we will never share your information to any third party or company unless we have expressly asked permission and you have given consent.

Information that we ask for

Why do we need to know this

Who do we share this with

Name, billing address and delivery address details

We can send your order to your selected address

 

 

 

 

 

 

 

 

 

 

 

 

 

Our card processor/your card issuer requires billing address to approve the payment

 

 

 

Once a year we will send you our Summer brochure. You  can  opt  out  of  this  at  any  time  by  calling  us  or  logging into your  account  and changing your settings. More information can be found by visiting cocobay.co.uk/removeme

 

The courier who delivers your order and our 3rd party service Customer Service Provider, First Move, who are prohibited from sharing your information except where required to do so by law.

 

International Orders - Certain shipment data will be provided by the courier to the authorities of the country of transit or destination for customs and tax clearance or for security screening, as required by the laws of such country. The information provided would usually include: shipper name and address, receiver name and address, description of the goods, number of pieces, weight and value of shipment

 

Our Bank and Your card issuer

 

 

 

 

Us and our third party mailing house who are prohibited by law to share your information except where required to do so by law

E-mail address

So that we can let you know the status of your order or contact you if there is an issue you with your order.

 

If you have requested notification of when a specific item comes in to stock.

 

To let you know when your delivery is due, our chosen courier may email you with an estimated time and date of delivery.

 

 

 

To ask you to review your shopping experience and products purchased

 

 

To send you offers and news by email (if you have opted into email subscription).

 

Only us and our third party distribution/customer service department, First Move, who are prohibited to share this information by law

 

Only us and our third party distribution/customer service department, First Move, who are prohibited to share this information by law

The courier company chosen to deliver your order and our 3rd party service distribution/customer service department, First Move, who are prohibited from sharing your information except where required to do so by law

 

Chosen review service provider, Feefo who are prohibited from sharing your information except where required to do so by law.

 

Your email address is shared in the form of a distribution list with our email marketing service. who are prohibited from sharing your information except where required to do so by law. You  can  opt  out  of  this  at  any  time  by  calling  us  or  logging into your  account  and changing your settings. More information can be found by visiting cocobay.co.uk/removeme

 

 

 

 

 

Phone number

So that we can keep in touch regarding your order

 

To let you know when your delivery is due, our chosen courier may text you with an estimated time and date of delivery.

Only us and our third party distribution/customer service department, First Move, who are prohibited to share this information by law.

 

The courier company chosen to deliver your order. Partners and 3rd party service providers are prohibited from sharing your information except where required to do so by law.

 

 

 

Payment Card Details

So we can take the funds to pay for your order.

We do not store card details. At the payment stage of your transaction you are re-directed to to SagePay via secure encrypted payment processing gateway.

Order History

Details about what you ordered will be stored on our system unless otherwise instructed so we can assist you should you need to contact us about your order in the future.

 

Reviews: You may be contacted to review your puchase. The information is lnked to the product you have purchased. Reviews are entirely optional.

 

Research - We also may use shopping data statistics in helping to develop future lines and products based on purchase history.

 

Market Research – We also analise shopping data and use of promotional codes to assess the success of marketing campaigns

Only us and our third party customer service provider, First Move.

 

 

Our Third party Review company, Feefo.

 

 

Only us and our third party customer service provider, First Move

 

 

Us and our third party marketing analyst partner.

 

Surveys including Size, Age, How you heard of us

Occasionally we might ask optional research questions. This may include (but are not limited to) questions asking your age, size and how you heard of us. We use this for research and for making sure that we can gain a better understanding of our customer so we can tailor future collections.

Only us.

 SALE OF BUSINESS - If our business is sold or integrated with another business your details may be disclosed to our advisers and any prospective purchasers and their advisers and will be passed on to the new owners of the business.


HOW DO YOU EDIT OR REMOVE YOUR DATA

You can change or edit your data easily by either:
•    Contacting us directly on 0207 526 3070 or enquiries@cocobay.co.uk
•    you can login to your account at any time to see the data we hold and edit it.
•    If you have opted in to receive our marketing offers and news emails, you will be given the chance to unsubscribe on each email and you can also change your preferences within your account.
•    If you would prefer not to receive our postal brochure you can change your preferences in ‘your account’ or by contacting us on the number or email above.
•    You also have the ‘right to be forgotten’ at any time where we will remove your name, address and telephone details. Please just call us or email if would like your details completely removed.
More information can be found by visiting cocobay.co.uk/removeme


HOW DO WE PROTECT YOUR DATA

We want you to be totally confident that your data in safe hands so we have ensured that our site and systems are covered by the highest level of security. Our site is protected by the  leading cyber protection company Foregenix and their managed FGX-Web solution which contains all the features that secure an e-commerce website from 99.9% of online attacks. In addition to an advanced managed firewall Web App Firewall, this includes a tamper proof seal and file changing monitor (4 hourly scans) and advanced payment system integrity.

If you have any concerns regarding security or need any re-assurance, please contact us.


USE OF COOKIES

When you visit our site, a cookie may be saved onto your computer. These are stored on the browser of your computer and if you return to the site, the cookie may be read by the site.

Cookies are small data files that can contain information and may obtain information about your general internet usage but they cannot be read by any other website and the only personal information a cookie can contain is information you supply yourself. We do not correlate information with individual users or share any intelligence from cookies.

If you prefer not to receive cookies on our website, you can set your browser to warn you before accepting cookies and refuse the cookie when your browser alerts you to its presence. You can also refuse all cookies by turning them off in your browser. You do not need to have cookies turned on to use our website.

Find out more about Cookies

YOUR CONSENT

By submitting your information you consent to the use of that information as set out in this privacy policy. If we change our privacy policy we will post the changes on this page and may place notices on other pages of the website. Use of the service will signify that you agree to any such changes.

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Designer Bikinis, Swimsuits, Kaftans & Beachwear from Seafolly and our other favourite brands

Beachwear at it's Best

Bikinis, swimsuitsbeachwear and activewear from our favourite designer brands, including Seafolly, Banana Moon, WatercultMoontide and Body Glove. Our selection of only the very best in holiday clothing includes kaftans, cover-ups and beach and summer dressessarongs, beach shorts and trousers as well as pretty and practical playsuits, all perfect for your holiday. Complete your beachwear wardrobe with a pair of Havainas flip flops a Hipanema bracelet plus stylish sun hats and beach bags. We are also UK stockists for Seafolly Girl, which includes a fantastic selection of swimwear, beachwear & accessories for girls aged 6 to 16.

Shop for swimwear at Coco Bay

At Coco Bay we believe that wearing beautiful, well cut bikinis, swimsuits & tankinis  really does make a difference to how you feel on holiday. Our designer swimwear, beachwear and accessories collections have been carefully selected by our team of experts so that you can create a stylish beach wardrobe which will make you look and feel amazing. By buying beachwear from Coco Bay, you will take the hard work out of shopping for your holiday. Take advantage of our award winning customer service and contact us by email or phone for first-hand fitting and style advice so we can help you find the perfect choice for your shape.

UK Returns or exchanges are always free at Coco Bay, and being a Feefo Gold Trusted Merchant as well as a Google Certified shop you can shop with total confidence.

What Our Customers Say

" Fantastic service - Parcel arrived next morning as promised - beautifully packaged - I put the dress on straight from the box & went out 😬 lovely quality & I received a lot of comments on how lovely the dress was.  "

*****

Read more independent reviews on Feefo

" Great customer service, fast and easy returns "

*****

Read more independent reviews on Feefo

" Absolutely everything "

*****

Read more independent reviews on Feefo

" Lovely items and a very quick exchange for a different size. "

*****

Read more independent reviews on Feefo

" Excellent service, I bought a dress it was a size too big rang them and they sorted out , very friendly and efficient. "

*****

Read more independent reviews on Feefo

" ....I have been asked by many!!!! Fits perfect. I was wrong with the size and needed to change the number. Had few days left before I leave for holidays so contact them to be sure the swimwear will arrive on time. The lady on the phone was so professional sweet! Next day swimwear was out of my door. ... "

*****

Read more independent reviews on Feefo

" Excellent service delivery and a return service far exceeds one of your competitors "

*****

Read more independent reviews on Feefo

" always prompt delivery and always happy to accept returns with no problem "

*****

Read more independent reviews on Feefo

" First class service from ordering, delivery and (if you have to return ) it’s so quick, would highly recommend. "

*****

Read more independent reviews on Feefo

" Very prompt. I sent an item back for exchange. I phoned to say I was going on holiday in next 2 days. They found it and sent me replacement immediately. "

*****

Read more independent reviews on Feefo

" Excellent service. The lady I spoke to on the phone was very helpful. "

*****

Read more independent reviews on Feefo

" Quick delivery. Lovely dresses x "

*****

Read more independent reviews on Feefo

" Great service as usual however disappointed when one item not available when I placed order then had to pay postage when came back in stock. "

*****

Read more independent reviews on Feefo

" Five star service from Coco Bay - easy to use website, great guidance, quality products, swift service, great packaging and in one instance easy return . I will return! "

*****

Read more independent reviews on Feefo

" The service was excellent. I had to return an item as it was faulty. I contacted the customer service team to let them know that I needed it for my holiday. They asked me the date and tracked the return so I got the replacement item in time. They really went above and beyond. On top of this all the... "

*****

Read more independent reviews on Feefo

" I have bought a few items now and I have always been happy. Would love more sports choices, especially tops "

*****

Read more independent reviews on Feefo

" It was nice shopping at Coco Bay. "

*****

Read more independent reviews on Feefo