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On all UK orders over £150
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Individual fitting tips for all
our products

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Privacy Policy

Coco Bay is a Limited Company registered in the UK in 2003 (4635712). Registered Address: Hayles Bridge Offices, 228 Mulgrave Road, Cheam, Surrey, SM2 6JT.

At Coco Bay, we are committed to ensuring that your privacy is protected. We have huge respect for the data we hold and meet all the new General Data Protection Regulation (GDPR) requirements for the protection of that data.

The data we ask you for is used for the purpose of fulfilling your order and to enable us to provide you with the best possible service.

At Coco Bay we also like to keep you informed about our latest collections and any offers that might from time to time be available, which we will do either by email or post.  Under data protection law, it is considered a legitimate business interest for us to use our customers’ details for direct marketing, so it is our intention to do so. However, we understand that not everybody wants to receive marketing, so if you do not wish to receive any further email messages or postal information from us you can opt out of this at any time by calling us, emailing us at enquiries@cocobay.co.uk More information can be found by visiting cocobay.co.uk/removeme.

As catalogues get printed in advance, it can take up to eight weeks for you to be unsubscribed; for emails it may take around five working days.

Profiling – Our communications are designed to tell you about the benefits we can offer, so that you have exclusive access to our best deals. We use the information we have about you to tailor the content and try to ensure that the offers are as relevant to you as possible. If you would prefer us not to use your information in this way, please either email us at enquiries@cocobay.co.uk or or logging into your account and changing your preferences.

Third-Parties - In accordance with legitimate interest, we may also share your name and address (but never your email address or phone number) with other companies whose products or services may be of interest to you. We do this through a data cooperative called Abacus Alliance which is managed by Epsilon Abacus (registered as Epsilon International UK Ltd).

This cooperative includes shops active in the clothing, collectables, food & wine, gardening, gadgets & entertainment, health & beauty, household goods, and home interiors categories. We share details about what you’ve ordered from us and your name and address so they can analyse what sort of products might interest you and pass your name and address to companies whose products are likely to appeal to you. You can learn more about how Epsilon abacus processes your personal information in their Privacy Policy, which is available here:  https://abacus.epsilon.com/privacy-policy/
Again, you are absolutely entitled to opt-out of sharing this data and this can be done either by calling us or logging into your account and changing your marketing preferences.

 

The following section aims to explain clearly how we collect, use, store and protect your personal information and how you can update and remove your details.


WHAT INFORMATION DO WE STORE AND HOW DO WE USE IT

Information that we ask for

Why do we need to know this

Who do we share this with

Name, billing address and delivery address details

We can send your order to your selected address

 

 

 

 

 

 

 

 

 

 

 

 

 

Our card processor/your card issuer requires billing address to approve the payment.

 

To provide you with targeted postal marketing from other trusted third-party retailers.

 

Once a year we will send you our Summer brochure. We may very occasionally send you other brochures.

The courier who delivers your order and our 3rd party Customer Service Provider, First Move Ltd, who are prohibited from sharing your information except where required to do so by law.

International Orders - Certain shipment data will be provided by the courier to the authorities of the country of transit or destination for customs and tax clearance or for security screening, as required by the laws of such country. The information provided would usually include: shipper name and address, receiver name and address, description of the goods, number of pieces, weight and value of shipment.

 

 

Our Bank and Your card issuer.

 

Epsilon Abacus data cooperative.

 

Us and our third-party mailing house who are prohibited by law from sharing your information except where required to do so by law.

E-mail address

So that we can let you know the status of your order or contact you if there is an issue you with your order.

 

If you have requested notification of when a specific item comes in to stock.

 

To let you know when your delivery is due, our chosen courier may email you with an estimated time and date of delivery.

 


To ask you to review your shopping experience and products purchased.

 

To send you offers and news by email (if you have not opted-out of email subscription).

 

Only us and our third-party distribution/customer service department, First Move, who are prohibited from sharing this information by law.

 

Only us and our third-party distribution/customer service department, First Move, who are prohibited from sharing this information by law.

 

The courier company chosen to deliver your order and our 3rd party service distribution/customer service department, First Move, who are prohibited from sharing your information except where required to do so by law.

 

Chosen review service provider, Feefo, who are prohibited from sharing your information except where required to do so by law.

 

Your email address is shared in the form of a distribution list with our email marketing service, MailChimp, who are prohibited from sharing your information except where required to do so by law.

 

 

 

 

Phone number

So that we can keep in touch regarding your order

 


To let you know when your delivery is due, our chosen courier may text you with an estimated time and date of delivery.

Only us and our third-party distribution/customer service department, First Move, who are prohibited from sharing this information by law.

 

The courier company chosen to deliver your order. Partners and 3rd party service providers are prohibited from sharing your information except where required to do so by law.

 

 

 

Payment Card Details

In order for us to be able to take the funds to pay for your order.

We do not store card details. At the payment stage of your transaction you are re-directed to SagePay via a secure encrypted payment processing gateway.

Order History

Details about what you ordered will be stored on our system unless otherwise instructed so we can assist you should you need to contact us about your order in the future.

 

To provide you with targeted postal marketing from other trusted third-party retailers.

 

We also may use shopping data statistics in helping to develop future lines and products based on purchase history.

 

Marketing Research – We also analyze shopping data and use of promotional codes to assess the success of marketing campaigns

Only us and our third-party customer service provider, First Move.

 


Epsilon Abacus data cooperative.

 

Only us and our third-party customer service provider, First Move.

 

Only us and our third-party marketing analyst partner.

 

Surveys including Size, Age, How you heard of us

Occasionally we might ask optional research questions. This may include (but are not limited to) questions asking your age, size and how you heard of us. We use this for research and for making sure that we can gain a better understanding of our customer so we can tailor future collections.

Only us.

SALE OF BUSINESS - If our business is sold or integrated with another business your details may be disclosed to our advisers and any prospective purchasers and their advisers and will be passed on to the new owners of the business.


HOW DO YOU EDIT OR REMOVE YOUR DATA

You can change or edit your data easily by either:

  • Contacting us directly on 0207 526 3070 or enquiries@cocobay.co.uk
  • you can login to your account at any time to see the data we hold and edit it.
  • If you have opted in to receive our marketing offers and news emails, you will be given the chance to unsubscribe on each email and you can also change your preferences within your account.
  • If you would prefer not to receive our postal brochures you can change your preferences in your account or by contacting us on the number or email above.
  • You also have the ‘right to be forgotten’ at any time where we will remove your name, address and telephone details. Please just call us or email if would like your details completely removed.

More information can be found by visiting cocobay.co.uk/removeme


HOW DO WE PROTECT YOUR DATA

We want you to be totally confident that your data in safe hands, so we have ensured that our site and systems are covered by the highest level of security. Our site is protected by the leading cyber protection company Foregenix and their managed FGX-Web solution which contains all the features that secure an e-commerce website from 99.9% of online attacks. In addition to an advanced managed firewall Web App Firewall, this includes a tamper proof seal and file changing monitor (4 hourly scans) and advanced payment system integrity.

If you have any concerns regarding security or need any re-assurance, please contact us.


USE OF COOKIES

When you visit our site, a cookie may be saved onto your computer. These are stored on the browser of your computer and if you return to the site, the cookie may be read by the site.

Cookies are small data files that can contain information and may obtain information about your general internet usage but they cannot be read by any other website and the only personal information a cookie can contain is information you supply yourself. We do not correlate information with individual users or share any intelligence from cookies.

If you prefer not to receive cookies on our website, you can set your browser to warn you before accepting cookies and refuse the cookie when your browser alerts you to its presence. You can also refuse all cookies by turning them off in your browser. You do not need to have cookies turned on to use our website.

Find out more about Cookies

YOUR CONSENT

By submitting your information, you consent to the use of that information as set out in this privacy policy. If we change our privacy policy, we will post the changes on this page and may place notices on other pages of the website. Use of the service will signify that you agree to any such changes.

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Designer Bikinis, Swimsuits, Kaftans & Beachwear from Seafolly and our other favourite brands

Beachwear at it's Best

Bikinis, swimsuitsbeachwear and activewear from our favourite designer brands, including Seafolly, Banana Moon, WatercultMoontide and Body Glove. Our selection of only the very best in holiday clothing includes kaftans, cover-ups and beach and summer dressessarongs, beach shorts and trousers as well as pretty and practical playsuits, all perfect for your holiday. Complete your beachwear wardrobe with a pair of Havainas flip flops a Hipanema bracelet plus stylish sun hats and beach bags. We are also UK stockists for Seafolly Girl, which includes a fantastic selection of swimwear, beachwear & accessories for girls aged 6 to 16.

Shop for swimwear at Coco Bay

At Coco Bay we believe that wearing beautiful, well cut bikinis, swimsuits & tankinis  really does make a difference to how you feel on holiday. Our designer swimwear, beachwear and accessories collections have been carefully selected by our team of experts so that you can create a stylish beach wardrobe which will make you look and feel amazing. By buying beachwear from Coco Bay, you will take the hard work out of shopping for your holiday. Take advantage of our award winning customer service and contact us by email or phone for first-hand fitting and style advice so we can help you find the perfect choice for your shape.

UK Returns or exchanges are always free at Coco Bay, and being a Feefo Gold Trusted Merchant as well as a Google Certified shop you can shop with total confidence.

What Our Customers Say

" I had a query before I bought and the lady I spoke to was brilliant "

*****

Read more independent reviews from Feefo

" Very quick to arrive in beautiful packaging "

*****

Read more independent reviews from Feefo

" Great as usual ,quick service ,no problems with a return garment of a different style . "

*****

Read more independent reviews from Feefo

" Quick delivery - order was exactly as advertised. "

*****

Read more independent reviews from Feefo

" Really easy to order online and a very quick turnabout for despatch. I ordered the Seafolly bikini and the top came up much smaller than I’d expected so I gave them a call and they advised the next size up. I arranged an exchange and it arrived within a couple of days. Would thoroughly recommend... "

*****

Read more independent reviews from Feefo

" Coco bay offered me great advice on which bikini to buy and when I tried several to get the perfect fit, the returns process was very efficient and they didn’t their absolute best to get my bikini to me ahead of when I left to go on holiday. I would definitely order from here again. "

*****

Read more independent reviews from Feefo

" The lady I spoke to was very helpful nothing was too much trouble - your swimwear is the best on the market I would definitely recommend your brand "

*****

Read more independent reviews from Feefo

" Very efficient and reliable service with excellent quality clothes "

*****

Read more independent reviews from Feefo

" Really pleased with the service and prompt exchange for smaller size "

*****

Read more independent reviews from Feefo

" Always excellent customer service - helpful sizing and return/replacement advice. "

*****

Read more independent reviews from Feefo

" Polite on the phone, no put on hold, sorted my orders promptly. Came the next day "

*****

Read more independent reviews from Feefo

" My dresses which I love arrived very promptly, one of which I returned and the refund was handled immediately. "

*****

Read more independent reviews from Feefo

" Very much so excellent service "

*****

Read more independent reviews from Feefo

" Coco Bay's service is excellent.Products that I have bought have fitted very well. "

*****

Read more independent reviews from Feefo

" I was so impressed with the efficiency of this company. They were so quick to process the order and the dress was delivered promptly. A brilliant service and I would highly recommend them. "

*****

Read more independent reviews from Feefo

" So efficient. I bought a sun dress. It was too big so I returned it for smaller size. There was no problem and happy with the contact from Coco Bay. I will buy from Coco Bay again if "Brexit" allows as I live in Ireland. "

*****

Read more independent reviews from Feefo

" Excellent service as always "

*****

Read more independent reviews from Feefo

" Great service, love my new bikini. I will shop from here again. "

*****

Read more independent reviews from Feefo

" Coco Bay's customer service representatives are a pleasure to work with. After I placed my online order, they reached out to me via email because the address was not quite in their system; however, I assured them that the address was correct, and they confirmed that my order would ship shortly. ... "

*****

Read more independent reviews from Feefo