FREE Next Day Delivery
On all UK orders over £150
Same day dispatch before 2pm

 

FREE UK Returns/Exchanges

 

First Hand Sizing Advice
Individual fitting tips for all
our products

How long will it take to get my Order:

Providing the item is in stock, all orders are sent out the same day (orders received before 2.00 pm). You can select guaranteed tracked next business day delivery or standard delivery which is Royal mail first class delivery which normally takes 1-2 days but cannot be guaranteed. International orders are sent be courier and can take 1-5 days (click here to find specific times and costs on).

Do you deliver outside the UK:

We are happy to send out to anywhere in the world by courier service. Click here to find details of costs and delivery times for your country.

How much does delivery cost:

The following Dispatch options are available:

  • Standard UK Delivery (available on orders less than £150) £3.50
    All orders received before 2 p.m. will be sent out on same day First Class Royal Mail to arrive within 2 days (not guaranteed) - no signatures required. Orders received after 2.00pm will be sent out the following day.
  • Express/Registered UK Delivery (on orders over £150* and Express Orders) £6.00
    Orders received before 2. p.m. (Mon-Thurs) will be sent Business Post to guarantee next day delivery - signatures required. Orders received after 2.pm will be sent out the following working day. Next Day Delivery is not available for weekend delivery, therefore Express Orders received before 2 p.m. on a Friday will be delivered on Monday. (If you require Saturday delivery, please contact us for a quote.) (* this is calculated excluding promotional discounts).

My country does not appear on the International Delivery List:

Don’t worry, if your country does not appear on the list, please email us at enquiries@cocobay.co.uk and we will quote for you. There are, however, some countries that we do not deliver to because customs and duty costs incurred to the customer are excessive and unpredictable.

How do I know what size to get?

You will find first hand fitting tips for each product which aims to guide you in to the right size. However, if you are still unsure, we are at the other end of the phone or email to offer advice. Also, remember returns are fast and free so, if you don’t get it right first time, we will rectify it fast.

How do I Return unwanted Items?

Coco Bay offers a free return/exchange service within the UK so that, if you are in any way dissatisfied with the Goods you have ordered, you can return them to us free of charge (using the free returns label enclosed with your order) and we will exchange them or give you a full refund of the price of the Goods (not including the postage).

We do ask that you return your items within 10 days and ‘as new’ (please click here for details).

To enable you to return Goods to us free of charge, we enclose a postage paid Returns Label with your order. This does not need to be taken to the Post Office to be posted but we recommend that you get a 'Certificate of Posting' free from the Post Office which will enable us to action your refund or replacement should the returns Goods be lost or delayed in the post.

Please allow up to ten working days for your Goods to be returned to us by post.

I have lost my returns form and I want to send some items back?

Don’t worry you can still send back your order for a return or exchange. Please just make sure you enclose a note with your name and address and instructions for return or exchange. The Freepost address is as follows:

Coco Bay Freepost, SCE4804, Beech Rose, High Wycombe, HP11 1BR

Have you received my returned Items?

Returns/Exchanges are turned around as soon as we receive them and you will be notified by email on receipt. If your return requires a refund, your account will be credited immediately – please allow 3-5 days for this to show up in your account.

In the unlikely event that you have not heard from us within 10 days of you posting your return. Please contact us and we will get back to your urgently.

I have received an incorrect or faulty Item?

We apologise sincerely for any rare picking errors and will sort out any issues straightaway. Please just contact our team and we get back to you urgently.

What are your opening hours?

Obviously our on-line shop is open 24/7 but our customer’s service team do need to take a break occasionally! We therefore offer phone and email support from 9-5 Monday to Friday. We also try to deal with urgent emails over the weekend but cannot guarantee an immediate response outside our office hours.

I am having technical Issues on the site?

Please contact us if you are having technical problems. It would really help us if you could provide the following information in order that we can try and fix this as quickly as possible.

  • As much detail as you can about the issue
  • Screen shots of any error message you get
  • Which web browser you are using (e.g. Internet Explorer, Firefox, Chrome, Safari etc.)

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Designer Bikinis, Swimsuits, Kaftans & Beachwear from Seafolly and our other favourite brands

Beachwear at it's Best

Bikinis, swimsuitsbeachwear and activewear from our favourite designer brands, including Seafolly, Banana Moon, WatercultMoontide and Body Glove. Our selection of only the very best in holiday clothing includes kaftans, cover-ups and beach and summer dressessarongs, beach shorts and trousers as well as pretty and practical playsuits, all perfect for your holiday. Complete your beachwear wardrobe with a pair of Havainas flip flops a Hipanema bracelet plus stylish sun hats and beach bags. We are also UK stockists for Seafolly Girl, which includes a fantastic selection of swimwear, beachwear & accessories for girls aged 6 to 16.

Shop for swimwear at Coco Bay

At Coco Bay we believe that wearing beautiful, well cut bikinis, swimsuits & tankinis  really does make a difference to how you feel on holiday. Our designer swimwear, beachwear and accessories collections have been carefully selected by our team of experts so that you can create a stylish beach wardrobe which will make you look and feel amazing. By buying beachwear from Coco Bay, you will take the hard work out of shopping for your holiday. Take advantage of our award winning customer service and contact us by email or phone for first-hand fitting and style advice so we can help you find the perfect choice for your shape.

UK Returns or exchanges are always free at Coco Bay, and being a Feefo Gold Trusted Merchant as well as a Google Certified shop you can shop with total confidence.

What Our Customers Say

" Original order lost in post new one send out without any fuss "

*****

Read more independent reviews from Feefo

" Service was quick and efficient. I had to return one item and the paperwork for that was included and very easy to do. Received my refund within days. I was very impressed and will certainly order from COCO Bay again. "

*****

Read more independent reviews from Feefo

" Great service ,good product, I had to exchange one of my items and they made it so simple and very prompt really happy "

*****

Read more independent reviews from Feefo

" Great quality products. I highly recommend Coco Bay. "

*****

Read more independent reviews from Feefo

" Great range of products and excellent service. Easy to send unwanted items back. "

*****

Read more independent reviews from Feefo

" Delivered quickly in time for my hols. "

*****

Read more independent reviews from Feefo

" Really easy to deal with, parcel arrived quicker than promised. Swimming costume was too small so I ordered the 14 and it arrived 2 days later. I processed the return after my holiday and the money was credited to my account within a week. Really tip top customer service. - well done! "

*****

Read more independent reviews from Feefo

" I love the costume. thank you, Great service and very efficient, "

*****

Read more independent reviews from Feefo

" as usual easy to order and excellent delivery and returns "

*****

Read more independent reviews from Feefo

" Great customer service. When I phoned with a query they were extremely polite and helpful. "

*****

Read more independent reviews from Feefo

" Very good and efficient "

*****

Read more independent reviews from Feefo

" Great customer service "

*****

Read more independent reviews from Feefo

" Ordered by phone and received parcel when promised . "

*****

Read more independent reviews from Feefo

" Very efficient service. Arrived very quickly and I needed an exchange which was done extremely promptly. Really pleased with service "

*****

Read more independent reviews from Feefo

" Excellent customer service and v quick at responding to an issue that arose. "

*****

Read more independent reviews from Feefo

" Ordered a Seafolly kaftan and it arrived the next working day, beautifully wrapped. Product is great quality and lovely for my beach holiday. "

*****

Read more independent reviews from Feefo

" Easy to use website and quick delivery "

*****

Read more independent reviews from Feefo

" Delivered next day. Excellent, quality bikini. "

*****

Read more independent reviews from Feefo